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Refund policy

Refund Policy

At BURST, we genuinely want you to love your experience with our products.

If something isn’t right, we’ll always do our best to make it right.

Returns & Refunds

We accept return requests within 30 days of delivery for eligible items.

To start a return, please email us at emily@moringaburst.com with:

  • your order number
  • the email used at checkout
  • a brief explanation of the issue

Our team will guide you through the next steps.

Eligible Returns

To be eligible for a return:

  • items must be unused and unopened
  • products must be in their original packaging
  • the return request must be made within 30 days of delivery

Because Burst products are consumable wellness products, we unfortunately cannot accept returns of opened or used items unless:

  • the product arrived damaged
  • the wrong item was sent
  • there is a verified quality issue

Damaged, Incorrect, or Faulty Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • your order number
  • photos of the issue
  • photos of the packaging if applicable

We’ll assess the issue and arrange a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • the wrong item was sent
  • the item arrived damaged
  • the product is faulty

We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items.

Refund Processing

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

We do not accept returns for:

  • opened consumable products
  • gift cards
  • promotional/free items
  • products marked final sale

Subscription Orders

If you are subscribed to recurring deliveries, you may cancel or modify your subscription at any time before your next billing date.

Once a subscription order has been processed or shipped, it cannot be cancelled.

Incorrect Shipping Information

Please ensure your shipping details are entered correctly at checkout.

Burst is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Burst cannot guarantee replacement or reimbursement for lost or stolen packages.

However, please contact us and we’ll do our best to help investigate the issue.

Questions?

Contact us anytime at emily@moringaburst.com and our team will be happy to help.